Course Overview
This foundational dental receptionist course provides essential skills and knowledge for working as a dental receptionist, making it ideal for those with no formal training or those interested in pursuing a career in dental reception. The course covers a range of topics, including dental treatments, charting, patient confidentiality, conflict handling, effective communication, written correspondence, telephone manners, dental computer systems, diary management, and follow-up. For more comprehensive training, consider our Level 3 Certificate in Dental Reception.
FAST-TRACK AVAILABLE EXCELLENT LEARNER SUPPORT CERTIFIED TRAINING
Benefits
Flexible Completion Time: Learners have up to 3 months to complete the course, but fast-track completion is available within one week.
Flexible Learning Schedules: Adapt the course to fit your personal and professional commitments.
Comprehensive Online Tutorials: Access detailed and engaging tutorials to guide your learning.
Outstanding Support: Benefit from easily accessible and exceptional support throughout your learning journey.
Award: Certificate in Dental Reception upon successful completion.
Structure
Course Summary
Format: online, self-paced
Average completion time: 1 month
Number of Learning Units: 10
CPD Hours: 10 hours
Guided Learning Hours: Average of 20 hours (depending on the learner's speed)
Course Assessments
Unit Quiz: One multiple choice quiz per unit
Final Assessment: No final assessment
Support
Optional drop-in support session classes available.
One-to-one tutor support is easily accessible by email, telephone, or Zoom.
Modules/Units
- Unit 1: Introduction to Dental Treatments
- Unit 2: Introduction to Dental Charting
- Unit 3: Patient Confidentiality and Consent
- Unit 4: Complaints and Conflict Handling
- Unit 5: Effective communication
- Unit 6: Written correspondence
- Unit 7: Telephone manner
- Unit 8: Dental Computer Systems
- Unit 9: Diary Management
- Unit 10: Follow-Up
Tutors
Meet Your Tutor: Stephanie Carter
Why learn from Stephanie?
Stephanie Carter brings a unique blend of experience, knowledge, and dedication to her role as a course instructor. Here’s why you’ll benefit from her expertise:
Extensive Experience: Over 18 years in the dental industry.
Leadership and Management Expertise: Holds a Level 7 Diploma in Strategic Leadership and Management.
Educational Excellence: Holds a Level 5 Diploma in Education.
Key Qualifications:
Dental Hygienist and Therapist
Dental Nurse
Level 4 Quality Assurance
Level 3 Assessor
Diploma in Mentorship and Coaching
Professional Affiliations:
Member of the Faculty of Dental Trainers, Edinburgh: The faculty promotes the role of the dental trainer, recognises achievement and excellence, and ultimately enhances the quality of patient care.
Stephanie’s dedication to personal and professional growth ensures that you will receive a comprehensive and profoundly insightful learning experience.
Dates
Monday 07 April 2025 - Available
Monday 12 May 2025 - Available
Payment Options
Payment Plans
We now offer the option to pay over three months. Please be aware, this increases the fee to £120.00.
Payment due dates:
- 07 April 2025 £40.00 (Non-refundable deposit)
- 07 May 2025 £40.00
- 07 June 2025 £40.00
We will NOT send reminders of payment due dates. Failure to make payment by the due dates will result in automatic removal from the course.
Please note, your certificate of completion will not be awarded until full payment is made.
Discounts
Please note that discounts are applied to the VAT-exclusive fee. Discounts cannot be applied to payment plans.
Multiple applicant discounts
- Two applicants: 5% discount
- Three applicants: 10% discount
- Four or more applicants: 15% discount
Multiple course discounts
- Two courses: 5% discount
- Three courses: 10% discount
- Four or more courses: 15% discount
Please apply by telephone or use the application form here. DNN will send you an invoice.
Want to upgrade to the Level 3 Certificate in Dental Reception?
You can upgrade to the Level 3 certificate within 2 years by paying the price difference plus a £15.00 upgrade administration fee.