Course Overview
Are you aspiring to become a practice manager or have you recently transitioned from a dental nurse or receptionist role? The Certificate in Dental Practice Management course, broadly at Level 2, provides essential foundational training. This course is ideal if you are not yet ready to enroll in Level 3 training. For advanced training, please click here.
Building on a solid foundation, the course covers the role and responsibilities of a practice manager, compliance with CQC, GDC, and DoH, leadership and management skills, effective communication, resource management, and staff development, with additional modules on marketing, finance, and human resource management. Course Brochure
FAST-TRACK AVAILABLE EXCELLENT LEARNER SUPPORT CERTIFIED TRAINING
Benefits
Flexible Completion Time: Learners have up to three months to complete the course, but fast-track completion is available within one week.
Flexible Learning Schedules: Adapt the course to fit your personal and professional commitments.
Online Tutorials: Access engaging tutorials to guide your learning.
Outstanding Support: Benefit from easily accessible and exceptional support throughout your learning journey.
Award: Certificate in Dental Management upon successful completion.
Structure
Course Summary
Format: online, self-paced
Average completion time: 1 month
Number of Learning Units: 9
CPD Hours: 9 hours
Guided Learning Hours: Average of 18 hours (depending on the learner's speed)
Course Assessments
Unit Quiz: One multiple choice quiz per unit
Final Assessment: No final assessment
Support
Optional drop-in support session classes available.
One-to-one tutor support is easily accessible by email, telephone, or Zoom.
Modules/Units
The Role of a Manager
GDC Development Outcomes: B
- Explore what it means to be a Practice Manager and why it is an executive role
- Look at changes in CQC inspections and the GDC’s Standards for the Dental Team that influence the management of a dental practice
- Discover the essential functions of a Practice Manager
- Understand the importance of developing a strategy in practice
Compliance
GDC Development Outcomes: B, D
- Explain the role of the CQC in dental industry regulation and the consequences of non-compliance.
- Demonstrate how to evidence and maintain compliance with CQC regulations.
- Create a compliance schedule and understand the use of AI in policy and procedure support.
- Understand the responsibilities and accountability in health and safety, GDC standards, GDPR and infection control.
- Recognise the importance of audits for quality improvement and how to conduct them effectively.
Leadership and Management
GDC Development Outcomes: B
- Explore the difference between leadership and management
- Look at how to learn and develop as a leader and manager
- Explore conditions for good leadership and management
- Discuss how to manage relations with staff, patients and other stakeholders
Effective Communication
GDC Development Outcomes: A
- Understand what effective communication entails
- Explore why effective communication is important in your practice
- Look at different types of communication
- Learn how to improve your communication skills
Resource Management
GDC Development Outcomes: B
- Understand what resources are required in a dental practice
- Understand the importance of managing resources effectively
- Explore the efficient and safe use of resources
- Discuss the importance of security of the resources in your practice
Staff Development
GDC Development Outcomes: C
- Look at the importance of staff training
- Explore the importance of strategic business planning
- Discuss essential elements of appraisals, Skills Gap Analyses and Personal Training Plans
- Explore how to assess the effectiveness of training and Return On Investment (ROI)
Finance
GDC Development Outcomes: B
- Understand the purpose of the main financial documents in a dental practice
- Identify the practice’s sources of finance and funding
- Understand the importance of cash flow management and cash flow forecasting
- Explore the role of Key Performance Indicators in monitoring the achievement of practice objectives
- Understand the processes of setting, monitoring and controlling a budget in practice
Human Resources
GDC Development Outcomes: B
- Learn how to master the recruiting, interviewing and employment of a new team member
- Understand the importance of appraisal systems and how to monitor, appraise and direct staff performance
- Explore methods of managing poor staff performance and grievances
- Discuss legal compliance and relevant policies and procedures
- Explore employee benefit design and rewards
Marketing
GDC Development Outcomes: B
- To understand marketing and the principles behind it.
- To learn how to analyse your patient base and create a bespoke marketing mix
- To explore the psychology of buying to maximise sales in your practice
- To discuss why building a strong brand allows for growth through your services and patient relationships
- To look at promoting campaigns and maximising publicity
- To cover ethical marketing and GDC guidelines
Tutors
Course Tutor: Nicki Rowland, BSc, Dip Man
Qualifications:
Bachelor of Science
Level 5 Diploma in Dental Practice Management
Professional Background:
Previous Dental Practice Owner: Co-founded Perfect 32 Dental Practice in East Yorkshire in 2005.
Award-Winning Leadership:
2010: Won the National Training Awards for Yorkshire and Humber; National finalist in the NTA Small Employer category.
2011: Won the Training Business of the Year Award at the local Chambers of Commerce Awards.
2012: Awarded Practice Manager of the Year by the UK’s Association of Dental Administrators and Managers (ADAM).
Current Role:
Nicki now runs her own business, Practices Made Perfect by Nicki Rowland, a dental consultancy and training organisation.
Passion and expertise:
Nicki is dedicated to sharing her extensive knowledge and enthusiasm to help other dental practices thrive amidst the current economic and political challenges. She is committed to providing top-notch consulting and training to ensure that practices achieve exemplary standards in both clinical and customer service areas.
Dates
Monday 07 April 2025 - Available
Monday 12 May 2025 - Available
Payment Options
Payment Plans
We now offer the option to pay over three months. Please be aware, this increases the fee to £165.00 inc. VAT.
Payment due dates:
- 07 April 2025 £55.00 (Non-refundable deposit)
- 07 May 2025 £55.00
- 07 June 2025 £55.00
We will NOT send reminders of payment due dates. Failure to make payment by the due dates will result in automatic removal from the course.
Please note, your certificate of completion will not be awarded until full payment is made.
Discounts
Please note that discounts are applied to the VAT-exclusive fee. Discounts cannot be applied to payment plans.
Multiple applicant discounts
- Two applicants: 5% discount
- Three applicants: 10% discount
- Four or more applicants: 15% discount
Multiple course discounts
- Two courses: 5% discount
- Three courses: 10% discount
- Four or more courses: 15% discount
Please apply by telephone or use the application form here. DNN will send you an invoice.
Want to upgrade to the Level 3 Certificate in Dental Management?
You can upgrade to the Level 3 certificate within 2 years by paying the price difference plus a £15.00 upgrade administration fee.