Overview
Are you a dental practice manager looking to enhance your skills and knowledge? Or perhaps you're interested in pursuing a career in dental practice management but lack formal training? The Level 3 Accredited Certificate in Dental Practice Management offers a valuable opportunity for both experienced managers and aspiring professionals to gain the necessary expertise in effectively managing a dental practice.
The course consists of four modules, each comprising multiple units that delve into specific aspects of dental practice management. To ensure comprehension and practical application of the acquired knowledge, written assessments are conducted to assess your learning progress and the successful implementation of your newly acquired skills.
Furthermore, the course provides valuable insights into the realm of Artificial Intelligence (AI) and its direct relevance to dental practice management.
You must be working in a dental practice to enroll into this course.
Student Feedback
Benefits
Starting in February 2024, enrolled students can now access our Level 1 Certificate in Essential Learning Skills at no additional cost. Developed by Melanie Pomphrett RDH, who holds a Masters Degree in Professional Dental Practice and a Postgraduate Certificate in Education, this course is carefully designed to empower students for successful completion of their course.
- Online tutorials.
- Downloadable booklet.
- Tutor support.
- Flexible learning.
- Nationwide availability.
- Complete at your own leisure within six months.
- Fifteen hours of Verifiable CPD.
- Free access to a Level 1 Certificate in Essential Learning Skills.
- Level 3 Certificate of Completion awarded upon successful completion of all learning materials and assessments.
Structure
The course consists of four modules, each comprising multiple units released weekly, that delve into specific aspects of dental practice management. To ensure comprehension and practical application of the acquired knowledge, written assessments are conducted to assess your learning progress and the successful implementation of your newly acquired skills.
Assessment:
Each module has an assessment.
The first part of the assessment comprises short answer questions aimed at gauging your understanding of the module and unit covered. This assessment allows you to showcase your comprehension of the material learned.
The second part of the assessment focuses on reflection, where you have the opportunity to demonstrate how you will use (or how you have already implemented) the knowledge gained from the course within your workplace. This reflective assessment encourages you to explore practical applications and share insights on integrating the course learnings into your professional environment.
Modules and Learning Objectives
Module 1: Leadership and Management: Staff Engagement, Culture and Retention
Unit 1: Introduction to Leadership, Ethics and Leadership Styles
- Define the terms ‘leadership’ and ‘management’ and understand the difference between them.
- Explain the benefits of effective leadership and management within a dental team.
- Consider the unique challenges and opportunities that practice managers may face.
- Identify different leadership styles and explain the advantages and disadvantages of each style.
- Look at how different leadership styles can influence team dynamics and overall performance of the team.
- Understand how to adapt leadership style in different situations with the dental team.
- Understand the importance of developing leadership character.
- Consider the importance of ‘ethics’ within leadership.
Unit 2: Team Engagement
- List the benefits of team engagement, such as improved patient care, increased productivity, and reduced stress levels.
- Identify the factors that contribute to team engagement, such as clear communication, shared goals, and opportunities for professional development.
- Understand how to improve team engagement such as holding regular team meetings, providing positive feedback, and recognizing employee achievements.
Unit 3: Staff Development and Training
- Define the terms mentor, mentorship, motivation and team development.
- Explain the benefits of mentorship to the dental team and the overall running of the dental practice.
- Explain the role of a mentor.
- Describe how to set up mentoring within the dental team to promote team development.
- Describe ways to motivate the team and individuals.
Unit 4: Personal Development and Reflective Practice
- Explain the importance of reflective learning.
- Describe Gibbs’ Reflective Cycle.
- Demonstrate reflective practice and identify your own training needs.
- Identify the training needs of individuals and the team.
Module 2: Standards for Patient Care
Unit 1: Care Quality Commission (CQC): Practice Compliance
- Explain the role of the CQC in regulating the dental industry.
- Explain the implications of non-compliance with CQC regulations, including potential legal and reputation risks.
- Explain how to evidence compliance with the CQC standards.
- Create a schedule to help you create and maintain a culture of compliance within the dental practice.
- Explain how AI can be used to help support practice compliance in relation to the creation of policies and procedures.
Unit 2: Care Quality Commission (CQC): The Registered Manager
- Explain the role of the registered manager.
- Explain the process for becoming a registered manager.
- Explain the legal implications of being a registered manager.
- Explain the consequences for the registered manager if a practice does not maintain compliance with the CQC standards.
Unit 3: General Practice Compliance
- Understand the importance of audits for quality monitoring and improvement purposes.
- Know which audits should be undertaken on a regular basis and understand how to create action plans and implement them.
- Understand the roles and responsibilities of the dental practice in relation to compliance with health and safety, GDC Standards and infection control.
- Understand the consequences of non-compliance and know best practice measures to avoid this.
Module 3 Business Management
Unit 1: Strategic Management in Dentistry
- Understand the concept of strategic management in dentistry and its relevance to improving dental practice performance.
- Explain the key components of strategic management, including setting objectives, formulating and implementing strategies, and monitoring and evaluating progress.
- Understand the benefits of strategic management in dental practice, such as improved patient outcomes, increased profitability, and sustainable growth.
- Demonstrate how to help dental practices develop a strategic management plan tailored to their unique needs and goals, using tools such as SWOT analysis, goal setting, and action planning.
- Understand the importance of effective leadership in strategic management and provide strategies for motivating and engaging dental practice teams.
- Understand how AI can be used to help create strategic objectives and goals suitable to your practice.
Unit 2: Finance
- Identify the sources of finance and funding available to a dental practice.
- Identify ways of mitigating the main financial challenges facing dental practices.
- Confidently know how to analyze and set fee structures.
- Understand how to review and monitor team salaries and pay rises.
- Confidently set and monitor key performance indicators (KPIs) as part of the financial management of the dental practice.
Unit 3: Human Resource Management
- Understand the appropriate procedures for handling staff grievances.
- Understand the proper protocols for conducting disciplinary proceedings.
- Confidently create induction programmes for new staff, taking into account the different guidance and regulations required for the different roles in dentistry.
- Confidently maintain staff paperwork.
- Understand when to seek further advice on issues relating to staff and know where to gain appropriate advice.
Unit 4: Marketing Management
- Understand the basic principles of marketing, including branding, advertising and patient relationship management.
- Understand various marketing techniques and tools, such as search engine optimisation, social media and email marketing to reach and engage with patients.
- Know how to measure marketing performance and how to evaluate successful marketing initiatives using key performance indicators (KPIs).
- Understand the importance of team working and consistent messages to support marketing strategies and improve the success of marketing methods.
- Understand how AI can be used to create relevant content for marketing appropriate to your practice.
Unit 5: Business Continuity
- Explain the purpose of the business continuity plan (BCP).
- Describe the information that should be included in the BCP.
Module 4 Operational Management
Unit 1: Meetings
- Explain the benefits of team meetings.
- Identify the types of information to include in team meetings.
- Plan a team meeting.
Unit 2: Delegation, Rotas and Work Allocation
- Describe the benefits of delegation.
- Explain how to allocate work to individuals.
- Confidently create a work rota.
Unit 3: Everyday Leadership Skills
- Explain types of communication and the barriers they may face in effective communication.
- Explain ways to overcome communication barriers.
- List signs and symptoms of stress and anxiety.
- Consider causes of stress and anxiety and ways in which to manage stress and anxiety.
- List causes of conflicts and problems in the dental practice.
- Explain ways to manage conflict and problems in the dental practice.
Tutors
The course is taught by Stephanie Carter, who holds a Level 7 diploma in Strategic Leadership and Management and Level 5 Diploma in Education. She boasts more than 18 years of experience within the dental industry. Stephanie is a member of the Faculty of Dental Trainers in Edinburgh. The Faculty of Dental Trainers (FDT) promotes the role of the dental trainer, recognises achievement and excellence and, ultimately, enhances the quality of patient care.
Furthermore, Stephanie brings a wealth of qualifications to her role as a course instructor. Her qualifications also include dental hygienist, therapist, dental nurse, level 4 quality assurance, and level 3 assessor. Her unwavering dedication to personal and professional growth is evident through her diverse qualifications, including a diploma in mentorship and coaching. Be assured that Stephanie is committed to providing you with a comprehensive and profoundly insightful learning experience.
Payment
Payment Plans
We now offer the option to pay over three months. Please be aware, this increases the total fee to £420.00.
Payment due dates:
- 20 May 2024 £140.00 (Non-refundable deposit)
- 20 June 2024 £140.00
- 20 July 2024 £140.00
We will NOT send reminders of payment due dates. Failure to make payment by the due dates will result in automatic removal from the course.
Please note, your certificate of completion will not be awarded until full payment is made.
Discounts
Discounts cannot be applied to payment plans.
Multiple applicant discounts
- Two applicants: 5% discount
- Three applicants: 10% discount
- Four or more applicants: 15% discount
Multiple course discounts
- Two courses: 5% discount
- Three courses: 10% discount
- Four or more courses: 15% discount
Please apply by telephone or use the application form here. DNN will send you an invoice.
