Fees

All our prices include VAT and travel. 

Please contact DNN for information on training for groups larger than 20.

Book

In order to secure a training day, please use the online booking form and pay the non-refundable deposit. The remaining payment will be due within 10 working days.

Benefits

 Flexible Completion Time: Learners have up to 18 months to complete the course.

 Comprehensive Online Tutorials: Access detailed and engaging tutorials to guide your learning.

 Outstanding Support: Benefit from easily accessible and exceptional support throughout your learning journey.

 Accreditation: NEBDN Level 3 National Qualification in Dental Nursing awarded upon successful completion.

Try out our learning software for free here

Structure

Course Summary

 Format: online, self-paced (Try out our learning software for free here.)

 Average completion time: 12 months

 Number of Learning Units: 44

 Guided Learning Hours: Average of 280 hours (depending on the learner's speed)

Course Assessments

 Unit Quiz: One multiple choice quiz per unit

 Record of Experience Portfolio (RoE)

 Final Exams: Written and OSCE exams

Support 

 Optional drop-in support session classes available.

 One-to-one tutor support by email, telephone, and Zoom. 

Examinations

By completing the Dental Nurse Network course, students will be prepared to sit the final examinations for the NEBDN National Diploma in Dental Nursing. The examinations are in two stages: a written (online) examination and a practical online (OSCE) examination. You must pass the written online examination to be eligible to sit the practical examination. 

Those successful in the final NEBDN examinations are eligible to apply to the General Dental Council (GDC) for registration, allowing them to work as a Registered Dental Nurse in the United Kingdom. 

Next available examination dates

 November 2025 Written Exam/January 2026 OSCE Exam

View NEBDN Diploma in Dental Nursing Syllabus

Tutors

Meet Your Tutor: Stephanie Carter

Why learn from Stephanie?

Stephanie Carter brings a unique blend of experience, knowledge, and dedication to her role as a course instructor. Here’s why you’ll benefit from her expertise:

 Extensive Experience: Over 18 years in the dental industry.

 Leadership and Management Expertise: Holds a Level 7 Diploma in Strategic Leadership and Management.

 Educational Excellence: Holds a Level 5 Diploma in Education.

Key Qualifications:

 Dental Hygienist and Therapist

 Dental Nurse

 Level 4 Quality Assurance

 Level 3 Assessor

 Diploma in Mentorship and Coaching

Professional Affiliations:

Member of the Faculty of Dental Trainers, Edinburgh: The faculty promotes the role of the dental trainer, recognises achievement and excellence, and ultimately enhances the quality of patient care.

Stephanie’s dedication to personal and professional growth ensures that you will receive a comprehensive and profoundly insightful learning experience.

Course Assessors

The role of the assessor is to mark your assessments and give you feedback. 

Hilary Urry

 Registered Dental Nurse

 Foundation Degree in Dental Nursing

 Qualified Tutor and Assessor

Emma Leather

 Registered Dental Nurse

 Level 7 in Strategic Management and Leadership

 Qualified Tutor, Assessor and Internal Moderator

Stefan Booyens

 Registered Dental Nurse

  Level 3 in Dental Nurse Leadership

 Qualified Assessor

Dates

Next available enrolment dates:

 Monday 20 January 2025 - Available

 Monday 10 February 2025 - Available

Payment Options

• Payment plan: Pay over 12 months.  Deposit payment: £510* followed by 11 payments of £135.00. Total payment: £1995.00 inc. VAT, NEBDN registration and examination fees.
• Full payment upfront: £1795.00 inc. VAT. Includes NEBDN registration and examination fees.

*NEBDN Registration, eROe and examination fees: £510.00

*These fees are paid via DNN to the NEBDN. Please note that these fees are set by the NEBDN and are not influenced by DNN.

Apply Now

Benefits

 Flexible Completion Time: Learners have up to twelve months to complete the course.

 Flexible Learning Schedules: Adapt the course to fit your personal and professional commitments.

 Comprehensive Online Tutorials: Access detailed and engaging tutorials to guide your learning.

 Outstanding Support: Benefit from easily accessible and exceptional support throughout your learning journey.

 Accreditation: NEBDN Level 4 Certificate in Oral Health Education awarded upon successful completion.

Complete our free OHE CPD course here.

Structure

Course Summary

 Format: online, self-paced, with in-clinic oral health appointments under supervision

 Average completion time: 9 months

 Number of Learning Units: 15

 CPD Hours: 35 hours

 Guided Learning Hours: Average of 80 hours (depending on the learner's speed)

Course Assessments

 Unit Quiz: One multiple choice quiz per unit

 Assessments: Record of Competence - see information below

 Final Assessment: Final NEBDN online exam - see dates below

Support 

 Optional drop-in support session classes available.

 One-to-one tutor support is easily accessible by email, telephone, or Zoom. 

Online NEBDN Exam Information

Next available exam dates:

  5 September 2025

Exams are held in March and September of each year.

Record of Competence (RoC)

A) Assessment of seven patients, four of whom should each be seen twice.  View patient groups here.

B) Production of a detailed written case study (with a word count of between 2250-2750 words) for one of the patients.

C) Completion of an additional project, to include either an exhibition demonstrating knowledge of the syllabus and a record of continuing professional development relating to oral health education. This may include meetings, courses, further reading and research. 

Modules/Units

• Module 1 Unit 1: The Oral Cavity
• Module 2 Unit 1: Caries
• Module 2 Unit 2 Periodontal Disease
• Module 3 Unit 1 and 2: Other Diseases of the Oral Cavity
• Module 4 Unit 1 and 2: Essentials of OHE
• Module 5 Unit 1 and 2: Patient Groups
• Module 6 Unit 1 and 2: Becoming an Oral Health Educator
• Module 7 Unit 1 and 2: Legal and Ethical Issues
• Additional Module: DoH Oral Health Toolkit

  Print/View Syllabus

Tutors

Meet Your Tutor: Melanie Pomphrett

Why learn from Melanie?

Melanie Pomphrett brings a wealth of experience, passion, and expertise to her role as a course tutor. Here’s why you’ll benefit from her guidance:

 Extensive Experience: Qualified as a dental hygienist at the University of Essex in 2015.

 Award-Winning Professional: Named Best Hygienist at the 2020 Dentistry Awards and highly commended in the Best Hygienist category at the 2020 Oral Health Awards.

Key Qualifications:

 Dental Hygienist

 Level 3 Award in Education and Training

 PGCert in Education

 MSc in Advanced and Specialist Healthcare (Dental Professional Practice)

Professional Achievements:

 BDEF Young Writers Award: Won in 2021 for her dissertation project on Direct Access.

Melanie’s dedication to education and professional development ensures that you will receive an engaging, insightful, and highly informative learning experience.

Course Assessors

The role of the assessor is to mark your assessments and give you feedback. 

Hilary Urry

 Registered Dental Nurse

 Foundation Degree in Dental Nursing (Including Oral Health Education), University of Kent

 Qualified Tutor and Assessor

Emma Leather

 Registered Dental Nurse

 BDA Qualification in Oral Health Education

 Qualified Tutor, Assessor and Internal Moderator

Dates

Next available enrolment dates:

 Monday 20 January 2025 - Available

 Monday 10 February 2025 - Available

Payment Options

Full payment: £795.00. This fee includes the NEBDN fee of £205.00.

Payment Plan

• Pay £275 per month for three months.
• This increases the fee to £825.00 (Including NEBDN fee). 

 Pay by Payment Plan  

Enrol Now

Benefits

 Flexible Completion Time: Learners have up to six months to complete the course, but fast-track completion is available within four months.

 Flexible Learning Schedules: Adapt the course to fit your personal and professional commitments.

 Comprehensive Online Tutorials: Access detailed and engaging tutorials to guide your learning.

 Outstanding Support: Benefit from easily accessible and exceptional support throughout your learning journey.

 Accreditation: NEBDN Level 4 National Qualification in Fluoride Varnish Application awarded upon successful completion.

Structure

Course Summary

 Format: online, self-paced, with in-clinic fluoride varnish application appointments under supervision

 Average completion time: 5 months

 Number of Learning Units: 9

 CPD Hours: 15 hours

 Guided Learning Hours: Average of 40 hours (depending on the learner's speed)

Course Assessments

 Unit Quiz: One multiple choice quiz per unit

 Assessments: Record of Competence - see information below

Support 

 Optional drop-in support session classes available.

 One-to-one tutor support is easily accessible by email, telephone, or Zoom. 

Record of Competence (RoC)

To achieve a certificate in Fluoride Varnish Application, you are required to complete a work-based RoC under the supervision of a dentist, hygienist, therapist or fluoride varnish qualified dental nurse. You must take a minimum of 3 months to complete this RoC. There are two sections to the RoC: 

Practical Competence Assessment Sheets (PCAS)

PCAS are observed appointments in which you will apply fluoride varnish and provide some basic oral health advice tailored to your patients’ needs. 

You are required to complete a total of 15 PCAS to the following requirements:

Patient group 3–10 years 

• 3 PCAS on Fluoride Application
• 1 PCAS on Oral Health Advice

Patient group 11–15 years

• 3 PCAS on Fluoride Application
• 1 PCAS on Oral Health Advice

Patient group 16 years and over

• 3 PCAS on Fluoride Application
• 1 PCAS on Oral Health Advice

You must also complete a further 3 PCAS on Fluoride Application for any of the patient groups.

Supplementary Outcomes

 There are 11 Supplementary Outcomes in the RoC. These consist of different questions relating to the use of fluoride in dentistry, along with a demonstration of the student’s ability to reflect and develop their knowledge and skills. 

 The basic information required to complete these Supplementary Outcomes can be found in the course material, but it is expected that students will undertake further reading and research in order to gain a full understanding of the topics and to meet the marking criteria as set by the NEBDN.

Guidance as to when to complete each Supplementary Outcome is provided at the end of each of the relevant units. 

Examination

There is no final examination required for this course, although at the end of each unit there is a multiple-choice quiz which must be passed as part of the course requirements.

Modules/Units

Module 1: Introduction to Oral Health Education and the Delivering Better Oral Health Toolkit 

• Unit 1: Essentials of oral health education
• Unit 2: Prevention of periodontal disease and oral cancer; smoking and alcohol cessation
• Unit 3: Diet and non-carious tooth surface loss

Module 2: Caries, Dentine Hypersensitivity and Fluoride

• Unit 1: Dental Diseases and Fluoride
• Unit 2: Oral Health Promotion and Fluoride

Module 3: Fluoride Preparations and the Safe Use of Fluoride in Dentistry

• Unit 1: Fluoride preparations and Patient Safety
• Unit 2: Fluoride Varnish Application Procedure

Module 4: Patient Management Skills

• Unit 1: Patient Communication and the Fluoride Debate
• Unit 2: Patient Groups

   Print/View Syllabus

Tutors

Meet Your Tutor: Stephanie Carter

Why learn from Stephanie?

Stephanie Carter brings a unique blend of experience, knowledge, and dedication to her role as a course tutor. Here’s why you’ll benefit from her expertise:

 Extensive Experience: Over 18 years in the dental industry.

 Educational Excellence: Holds a Level 5 Diploma in Education.

Key Qualifications:

 Dental Hygienist and Therapist

 Dental Nurse

 Level 4 Quality Assurance

 Level 3 Assessor

 Diploma in Mentorship and Coaching

Professional Affiliations:

Member of the Faculty of Dental Trainers, Edinburgh: The faculty promotes the role of the dental trainer, recognises achievement and excellence, and ultimately enhances the quality of patient care.

Stephanie’s dedication to personal and professional growth ensures that you will receive a comprehensive and profoundly insightful learning experience.

Course Assessors

The role of the assessor is to mark your assessments and give you feedback. 

Hilary Urry

 Registered Dental Nurse

 Certificate in Fluoride Varnish Application

 Qualified Tutor and Assessor

Emma Leather

 Registered Dental Nurse

 Certificate in Fluoride Varnish Application

 Qualified Tutor, Assessor and Internal Moderator

Dates

Next available enrolment dates:

 Monday 20 January 2025 - Available

 Monday 10 February 2025 - Available

Payment Options

You have the option to pay upfront before the course starts which is:

• Our course fees: £300.00 inc VAT
• NEBDN registration and Record of Competence fee: £95 (Paid to NEBDN)
• Total: £395.00

Or you have the option to pay the course over three months but this increases the fee to:

• Monthly payment: £140.00 
• Our course fees: £325.00 inc VAT
• NEBDN registration and Record of Competence fee: £95 (Paid to NEBDN)
• Total: £420.00

Failure to make monthly payments will result in automatic removal from the course.

 Pay by Payment Plan  

Topping up

Students who have previously enrolled on our competency course here and want to top up to the NEBDN accredited course have the option to make a top-up payment – the NEBDN fee minus the fee already paid. Please note you will be required to re-do the Record of Competence. 

Do you need to top up? 

It is a personal choice and not a requirement by the GDC. Competency training is a perfectly accepted form of training. The GDC does not specify that you need to complete accredited courses as a registered dental nurse. 

Discounts

Discounts must be requested before payment is made. We do not automatically apply discounts.

Please note that discounts are not applied to NEBDN fees.

Please note that discounts are applied to the VAT-exclusive fee. Discounts cannot be applied to payment plans.

Multiple applicant discounts

• Two applicants: 5% discount
• Three applicants: 10% discount
• Four or more applicants: 15% discount

Multiple course discounts

• Two courses: 5% discount
• Three courses: 10% discount
• Four or more courses: 15% discount

Enrol Now

Benefits

 Flexible Completion Time: Learners have up to twelve months to complete the course, but fast-track completion is available within three months.

 Flexible Learning Schedules: Adapt the course to fit your personal and professional commitments.

 Comprehensive Online Tutorials: Access detailed and engaging tutorials to guide your learning.

 Outstanding Support: Benefit from easily accessible and exceptional support throughout your learning journey.

 Award: Level 3 Certificate in Oral Health Education and Promotion awarded upon successful completion.

Structure

Course Summary

 Format: online, self-paced, with in-clinic oral health appointments under supervision

 Average completion time: 6 months

 Number of Learning Units: 14

 CPD Hours: 24 hours

 Guided Learning Hours: Average of 50 hours (depending on the learner's speed)

Course Assessments

 Unit Quiz: One multiple choice quiz per unit

 Assessments: Record of Competence - see information below

 Final Assessment: Final online exam

Support 

 Optional drop-in support session classes available.

 One-to-one tutor support is easily accessible by email, telephone, or Zoom. 

Modules/Units

• Module 1 Unit 1: The Oral Cavity
• Module 2 Unit 1: Caries
• Module 2 Unit 2 Periodontal Disease
• Module 3 Unit 1 and 2: Other Diseases of the Oral Cavity
• Module 4 Unit 1 and 2: Essentials of OHE
• Module 5 Unit 1 and 2: Patient Groups
• Module 6 Unit 1 and 2: Becoming an Oral Health Educator
• Module 7 Unit 1 and 2: Legal and Ethical Issues
• Additional Module: DoH Oral Health Toolkit

Record of Competence (RoC)

The aim of completing this Record of Competence (RoC) is to demonstrate your ability to provide oral health education and promotion to a range of patients on a variety of oral health topics, both within the dental practice and in the wider community.

Learning objectives

By the time you have completed the RoC, you will:

• Be confident in providing appropriate oral health advice to a range of patients, on a range of topics, in a one-to-one session.
• Be confident in providing oral health promotion in a group setting.
• Be able to identify barriers to good oral health faced by patients and patient groups, and be knowledgeable on ways of overcoming these barriers.
• Be able to create your own resources for use in oral health promotion.

RoC sections

The RoC consists of the following five parts:

• Part 1 – In clinic OHE appointments.
• Part 2 – Display.
• Part 3 – Resources.
• Part 4 – Group sessions. 
• Part 5 – Course feedback and signed/completed witness list. 

RoC instructions

Click here for the Record of Competence Instructions

If you work at an orthodontic practice, you have the option to complete the orthodontic Record of Competence instead. Please view instructions here.

Tutors

Meet Your Tutor: Melanie Pomphrett

Why learn from Melanie?

Melanie Pomphrett brings a wealth of experience, passion, and expertise to her role as a course tutor. Here’s why you’ll benefit from her guidance:

Extensive Experience: Qualified as a dental hygienist at the University of Essex in 2015.

Award-Winning Professional: Named Best Hygienist at the 2020 Dentistry Awards and highly commended in the Best Hygienist category at the 2020 Oral Health Awards.

Key Qualifications:

Dental Hygienist

Level 3 Award in Education and Training

PGCert in Education

MSc in Advanced and Specialist Healthcare (Dental Professional Practice)

Professional Achievements:

BDEF Young Writers Award: Won in 2021 for her dissertation project on Direct Access.

Melanie’s dedication to education and professional development ensures that you will receive an engaging, insightful, and highly informative learning experience.

Course Assessors

The role of the assessor is to mark your assessments and give you feedback. 

Hilary Urry

 Registered Dental Nurse

 Foundation Degree in Dental Nursing (Including Oral Health Education), University of Kent

 Qualified Tutor and Assessor

Emma Leather

 Registered Dental Nurse

 BDA Qualification in Oral Health Education

 Qualified Tutor, Assessor and Internal Moderator

Dates

Next available enrolment dates:

 Monday 20 January 2025 - Available

 Monday 10 February 2025 - Available

Payment Options

Payment Options: 

You have the option to pay upfront before the course starts which is:

• Total: £395.00

Or you have the option to pay the course over three months but this increases the fee to:

• Monthly payment: £140.00 
• Total: £420.00 

Failure to make monthly payments will result in automatic removal from the course.

 Pay by Payment Plan   

Discounts

Please note that discounts are applied to the VAT-exclusive fee. Discounts cannot be applied to payment plans.

Multiple applicant discounts

• Two applicants: 5% discount
• Three applicants: 10% discount
• Four or more applicants: 15% discount

Multiple course discounts

• Two courses: 5% discount
• Three courses: 10% discount
• Four or more courses: 15% discount

Please apply by telephone or use the application form here. DNN will send you an invoice.

Upgrade to the NEBDN Level 4 Certificate in Oral Health Education

Looking to upgrade?

Simply pay the difference in fees to upgrade your certification. You must upgrade within 2 years, or the full fee will apply. Please note that an additional upgrade administration fee of £15.00 will apply. 

Do you need to upgrade?

It is a personal choice and not a requirement by the GDC. Competency training is a perfectly accepted form of training. The GDC does not specify that you need to complete NEBDN accredited training.

Enrol Now

Benefits

 Flexible Completion Time: Learners have up to three months to complete the course, but fast-track completion is available within two weeks.

 Flexible Learning Schedules: Adapt the course to fit your personal and professional commitments.

 Comprehensive Online Tutorials: Access detailed and engaging tutorials to guide your learning.

 Outstanding Support: Benefit from easily accessible and exceptional support throughout your learning journey.

 Award: Certificate in Fluoride Varnish Application awarded upon successful completion.

Structure

Course Summary

 Format: online, self-paced, with in-clinic impression-taking appointments under supervision

 Average completion time: 2 months

 Number of Learning Units: 9

 CPD Hours: 14 hours

 Guided Learning Hours: Average of 30 hours (depending on the learner's speed)

Course Assessments

 Unit Quiz: One multiple choice quiz per unit

 Assessments: Record of Competence - see information below

Support 

 Optional drop-in support session classes available.

 One-to-one tutor support is easily accessible by email, telephone, or Zoom.

Record of Competence Portfolio (RoC)

As part of the course, you are expected to record ten log sheets, comprising five adults and five young adults and children. The RoC must be completed under supervision.

The Role of the Supervisor:

Your supervisor must be:

• GDC-Registered: Must hold current registration with the General Dental Council.
• Qualified/Trained in Fluoride Varnish Application: Evidence is required for dental nurses who are supervising.
• Willing to Guide: They should be committed to guiding you through your practical training.
• Able to comment and sign: They must be able to provide feedback and sign off on your portfolio.

Modules/Units

Module 1: Introduction to Oral Health Education and the Delivering Better Oral Health Toolkit 

• Unit 1: Essentials of oral health education
• Unit 2: Prevention of periodontal disease and oral cancer; smoking and alcohol cessation
• Unit 3: Diet and non-carious tooth surface loss

Module 2: Caries, Dentine Hypersensitivity and Fluoride

• Unit 1: Dental Diseases and Fluoride
• Unit 2: Oral Health Promotion and Fluoride

Module 3: Fluoride Preparations and the Safe Use of Fluoride in Dentistry

• Unit 1: Fluoride preparations and Patient Safety
• Unit 2: Fluoride Varnish Application Procedure

Module 4: Patient Management Skills

• Unit 1: Patient Communication and the Fluoride Debate
• Unit 2: Patient Groups

Tutors

Meet Your Tutor: Stephanie Carter

Why learn from Stephanie?

Stephanie Carter brings a unique blend of experience, knowledge, and dedication to her role as a course tutor. Here’s why you’ll benefit from her expertise:

 Extensive Experience: Over 18 years in the dental industry.

 Educational Excellence: Holds a Level 5 Diploma in Education.

Key Qualifications:

 Dental Hygienist and Therapist

 Dental Nurse

 Level 4 Quality Assurance

 Level 3 Assessor

 Diploma in Mentorship and Coaching

Professional Affiliations:

Member of the Faculty of Dental Trainers, Edinburgh: The faculty promotes the role of the dental trainer, recognises achievement and excellence, and ultimately enhances the quality of patient care.

Stephanie’s dedication to personal and professional growth ensures that you will receive a comprehensive and profoundly insightful learning experience.

Course Assessors

The role of the assessor is to mark your assessments and give you feedback. 

Hilary Urry

 Registered Dental Nurse

 Certificate in Fluoride Varnish Application

 Qualified Tutor and Assessor

Emma Leather

 Registered Dental Nurse

 Certificate in Fluoride Varnish Application

 Qualified Tutor, Assessor and Internal Moderator

Dates

Next available enrolment dates:

 Monday 20 January 2025 - Available

 Monday 10 February 2025 - Available

Payment Options

Payment Plans

We now offer the option to pay over three months. Please be aware, this increases the fee to £135.00 inc. VAT.

Payment due dates:

• 20 January 2025 £45.00 (Non-refundable deposit)
• 20 February 2025 £45.00
• 20 March 2025 £45.00

Please note, your certificate of competence will not be awarded until full payment is made. 

 Pay by Payment Plan   

Discounts

Discounts must be requested before payment is made. We do not automatically apply discounts.

Please note that discounts are applied to the VAT-exclusive fee: £91.67. Discounts cannot be applied to payment plans.

Multiple applicant discounts

• Two applicants: 5% discount
• Three applicants: 10% discount
• Four or more applicants: 15% discount

Multiple course discounts

• Two courses: 5% discount
• Three courses: 10% discount
• Four or more courses: 15% discount

Please apply by telephone or use the application form here. DNN will send you an invoice.

Want to upgrade to the NEBDN Level 4 Certificate in Fluoride Varnish Application?

You can upgrade to the NEBDN Level 4 certificate within 2 years by paying the price difference plus a £15.00 upgrade administration fee.

Enrol Now

Benefits

Flexible Completion Time: Learners have up to six months to complete the course, but fast-track completion is available within one month.

Flexible Learning Schedules: Adapt the course to fit your personal and professional commitments.

Comprehensive Online Tutorials: Access detailed and engaging tutorials to guide your learning.

Outstanding Support: Benefit from easily accessible and exceptional support throughout your learning journey.

Accreditation: Earn a Level 3 Accredited Certificate in Dental Reception upon successful completion.

Structure

Course Summary

Format: online, self-paced

 Average completion time: 3 months

Number of Learning Units: 22

CPD Hours: 25 hours

Guided Learning Hours: Average of 50 hours (depending on the learner's speed)

Course Assessments

Unit Quiz: One multiple choice quiz per unit

Final Assessment: Includes a case scenario and a reflective question

Support 

Optional drop-in support session classes available.

One-to-one tutor support is easily accessible by email, telephone, or Zoom. 

Course Aim

The aim of this course is to provide dental receptionists – both those with experience and those new to the profession – with the knowledge and practical skills to provide exceptional patient-centered service, maintain an efficient clinic, and create a welcoming environment, making each patient's visit a positive experience for the patient and the team. 

Course Learning Objectives

• Provide patient-centered service by communicating effectively with patients and addressing patient needs, concerns, and inquiries with professionalism and empathy.
• Ensure administrative efficiency by mastering skills and tools for managing appointments and patient records to enhance the overall clinic operation.
• Demonstrate effective communication by developing strong communication skills, enabling them to interact with the dental team, colleagues, and patients in a clear and courteous manner
• Enhance the patient experience by applying techniques for creating a welcoming atmosphere, ensuring a positive patient experience from the moment they enter the clinic.
• Exhibit problem-solving abilities by confidently handling common challenges and inquiries, and resolving issues to the satisfaction of both patients and the dental team.
• Embrace adaptability and teamwork utilising collaborative efforts within the dental team to ensure a harmonious and effective work environment, ultimately contributing to exceptional patient care.

Modules/Units

Module 1: Introduction to Dentistry

• Unit 1: The Dental Team
• Unit 2: The Dental Practice
• Unit 3: Introduction to Dental Charting
• Unit 4: Introduction to Dental Treatments

Module 2: Standards and Professionalism 

• Unit 1: Standards and Professionalism
• Unit 2: Patient Confidentiality and Consent
• Unit 3: Complaints and Conflict Handling
• Unit 4: Safeguarding

Module 3: Effective Communication and Record-Keeping Skills

• Unit 1: Effective communication
• Unit 2: Written correspondence
• Unit 3: Telephone manner
• Unit 4: Record-keeping

Module 4: Diary Management Skills

• Unit 1: Dental Computer Systems
• Unit 2: Diary Management
• Unit 3: Triaging
• Unit 4: Ethical Selling

Module 5: Reception Management

• Unit 1: Follow-Up
• Unit 2: Reception Folder
• Unit 3: Debts and Non-Payments
• Unit 4: Stock Control for Sundries
• Unit 5: Audit for Dental Receptionists
• Unit 6: Infection Prevention and Control for Dental Receptionists

Tutors

Meet Your Tutor: Stephanie Carter

Why learn from Stephanie?

Stephanie Carter brings a unique blend of experience, knowledge, and dedication to her role as a course instructor. Here’s why you’ll benefit from her expertise:

 Extensive Experience: Over 18 years in the dental industry.

 Leadership and Management Expertise: Holds a Level 7 Diploma in Strategic Leadership and Management.

 Educational Excellence: Holds a Level 5 Diploma in Education.

Key Qualifications:

 Dental Hygienist and Therapist

 Dental Nurse

 Level 4 Quality Assurance

 Level 3 Assessor

 Diploma in Mentorship and Coaching

Professional Affiliations:

Member of the Faculty of Dental Trainers, Edinburgh: The faculty promotes the role of the dental trainer, recognises achievement and excellence, and ultimately enhances the quality of patient care.

Stephanie’s dedication to personal and professional growth ensures that you will receive a comprehensive and profoundly insightful learning experience.

Course Assessors

The role of the assessor is to mark your assessments and give you feedback. 

Hilary Urry

 Registered Dental Nurse

 BTEC in Dental Reception

 Qualified Tutor and Assessor

Rachel Lloyd

 Registered Dental Nurse

 Level 4 Qualification in Leadership and Management

 Qualified Assessor

Dates

Next available enrolment dates:

 Monday 20 January 2025 - Available

 Monday 10 February 2025 - Available

Payment Options

Payment Plans

We now offer the option to pay over three months. Please be aware, this increases the fee to £315.00.

Payment due dates: 

• 20 January 2025 £105.00 (Non-refundable deposit)
• 20 February 2025 £105.00
• 20 March 2025 £105.00

We will NOT send reminders of payment due dates. Failure to make payment by the due dates will result in automatic removal from the course.

Please note, your certificate of completion will not be awarded until full payment is made. 

 Pay by Payment Plan   

Discounts

Please note that discounts are applied to the VAT-exclusive fee. Discounts cannot be applied to payment plans.

Multiple applicant discounts

• Two applicants: 5% discount
• Three applicants: 10% discount
• Four or more applicants: 15% discount

Multiple course discounts

• Two courses: 5% discount
• Three courses: 10% discount
• Four or more courses: 15% discount

Please apply by telephone or use the application form here. DNN will send you an invoice.

Enrol Now