Please can you check your records about this, because I have just had another direct debit taken from my bank account for £9.99 for another 3 mths subscription, as this was the offer available for paying a subscription in instalments, rather than paying a whole years worth in one lump sum.
If you require any further details about the date of the payment etc please contact me and I will be happy to provide them for you. I hope we are able to sort this matter out because I want to keep my CPD up to date.